M-Audio Axiom 49; No response

[Leifern]

Hi,

I'm getting nothing from my Axiom49. I've tried everything i can think of. I can see it in Midi Devices, but pressing the keys does nothing. Outside of PT the keyboard works fine.

Any ideas?

[RoLune]

Hi, same issue even with my keyboard (Studiologic sl880).
It happens with any PT M-Powered above 8.0... even the 8.0.3pr same problem. :(
Back to 8.0!

Roberto

[MindDead]

I have no problem at all with my Axiom Pro 49 so far. Make sure you have the latest firmware from M-Audio.

[DigiTechSupt]

Hi,

I'm getting nothing from my Axiom49. I've tried everything i can think of. I can see it in Midi Devices, but pressing the keys does nothing. Outside of PT the keyboard works fine.

Any ideas?

MIDI Thru checked in the Options menu? Is the keyboard checked in the Input Devices panel?

[MindDead]

I have no problem at all with my Axiom Pro 49 so far. Make sure you have the latest firmware from M-Audio.

Ok, Let me correct this statement. The M-Audio Axiom Pro 49, as far as I can get it working, only works as as regular MIDI controller. Hyper Control is not working correctly at all.

[theaero]

I'm getting no input from my Axiom Pro 49. Works fine in other programs. Hyper Control is fine. Shows up in Inputs. :/

[RoLune]

Maybe it's not only an Axiom problem, because I've tried to intall PT 8.0.1 on 10.5.8 but my Profire610 midi interface desappeared!
I have NO midi input.

While with 8.0cs3 all things are fine, by installing 8.0.1 in the Setup---MIDI--Input devices, the PF610 doesn't exist.

I've tried to use a Midiman UNO interface, it works. So what's the problem with M-Audio and PT 8.0.1??

Thanks
Roberto

[DigiTechSupt]

Ok, Let me correct this statement. The M-Audio Axiom Pro 49, as far as I can get it working, only works as as regular MIDI controller. Hyper Control is not working correctly at all.

Can you be more specific? What's not working exactly?

[DigiTechSupt]

I'm getting no input from my Axiom Pro 49. Works fine in other programs. Hyper Control is fine. Shows up in Inputs. :/

You're getting no input where? On a MIDI track? An instrument track? How do you know you're not getting input? Is MIDI Thru checked in the Options menus? What's your default MIDI thru instrument set to in Preferences>MIDI?

Please - it's important that you provide clear, specific and complete information. We can't see what you're doing or experiencing so your words on the page are all we have to work from.

[DigiTechSupt]

Maybe it's not only an Axiom problem, because I've tried to intall PT 8.0.1 on 10.5.8 but my Profire610 midi interface desappeared!
I have NO midi input.

While with 8.0cs3 all things are fine, by installing 8.0.1 in the Setup---MIDI--Input devices, the PF610 doesn't exist.

I've tried to use a Midiman UNO interface, it works. So what's the problem with M-Audio and PT 8.0.1??

Thanks
Roberto

Did you possibly set up a device in Audio MIDI Setup that's connected to the 610's ports in the AMS window? If so, the 610 'device name' as an input will disappear and it will be replaced by the name of the device you have connected to the 610 in that window.

[DigiTechSupt]

Hi,

I'm getting nothing from my Axiom49. I've tried everything i can think of. I can see it in Midi Devices, but pressing the keys does nothing. Outside of PT the keyboard works fine.

Any ideas?

What do you expect to happen when you press the keys? Do you have an VI instanciated? Is the track record enabled? If you create a MIDI track and record enable it, then play the keyboard, do the meters on the track move?

[MindDead]

Can you be more specific? What's not working exactly?

Nothing works. I disable everything on the Axiom but Hyper Control in MIDI Input Devices. No Hyper Control works, nothing. It does work as a midi controller if I enable the MIDI ports in the MIDI Input Devices.

[mdenvir]

I just installed the update on a new imac and have the same problem. Hypercontrol on the axiom doesn't work.

[Leifern]

What do you expect to happen when you press the keys? Do you have an VI instanciated? Is the track record enabled? If you create a MIDI track and record enable it, then play the keyboard, do the meters on the track move?

Yes i have an VI running, and the track is record-enabled. No meters on the track move. Pressing the keys gets absolutely no response. I had to downgrade to 8.0 because the problems i was experiencing prevented me from getting work done.

[RoLune]

As Leifern does, I've got an instrument track, a VI, I've record enabled the track, MIDI Thru selected, etc. No way.
It's something that happen BY intalling the 8.0.1 upgrade. I mean: with 8.0 in the Input devices menu there's "Pro Fire 610" selected. Then in the 8.0.1 the interface is not recognized.
I have the latest m-audio driver correctly installed. It only happen with ProTools 8.0.1.

Roberto
P.S. Thank you for helping me.

[DigiTechSupt]

Nothing works. I disable everything on the Axiom but Hyper Control in MIDI Input Devices. No Hyper Control works, nothing. It does work as a midi controller if I enable the MIDI ports in the MIDI Input Devices.

Maybe I'm not phrasing my questions properly.

How do you know that HyperControl isn't working? What are you doing, exactly, and what is it that you're doing that leads you to believe it's not working? Please give me a step by step of what you're trying to do, what you're seeing and what you think is wrong.

My first question would be - did you configure the keyboard properly in the Peripherals>MIDI window?

[DigiTechSupt]

I just installed the update on a new imac and have the same problem. Hypercontrol on the axiom doesn't work.

The same questions would apply to you. You're giving me very, very little to go on. I need to know what you're experiencing that leads you to believe that HyperControl isn't working. Saying 'it's not working' doesn't tell me anything. I need to know that you've followed the setup info and configured it properly, that you're trying to use it properly, etc.

[DigiTechSupt]

As Leifern does, I've got an instrument track, a VI, I've record enabled the track, MIDI Thru selected, etc. No way.
It's something that happen BY intalling the 8.0.1 upgrade. I mean: with 8.0 in the Input devices menu there's "Pro Fire 610" selected. Then in the 8.0.1 the interface is not recognized.
I have the latest m-audio driver correctly installed. It only happen with ProTools 8.0.1.

Roberto
P.S. Thank you for helping me.

I would try this:

Go to MacHD>Users>your account>Library>Preferences>By Host and trash 'com.apple.midi.a bunch of numbers and letters.plist'.

Go to MacHD>Users>your account>Library>Preferences and trash 'com.apple.audio.audiomidisetup.plist'.

Empty the trash and restart, then see if everything is working.

[mdenvir]

let me put it this way. when i connected the axiom to my pt8 system on my macbook (tiger), pt recognized it immediately. and when, for instance, i used the transport controls on the axiom, pt would respond and play, rewind, etc. accordingly. or, for instance, when i record enabled or adjusted the fader on a track with the axiom, pt would respond.

as it is right now on the new machine with snow leopard and the 8.03 update, the axiom is recognized in the midi input menu, but none of the basic control modes (as i describe above) are working. the axiom screen reads "gmpatch" and does not switch to any hypercontrol functions automatically (or, for that matter, manually, as far as i can tell).

[RoLune]

I would try this:

Go to MacHD>Users>your account>Library>Preferences>By Host and trash 'com.apple.midi.a bunch of numbers and letters.plist'.

Go to MacHD>Users>your account>Library>Preferences and trash 'com.apple.audio.audiomidisetup.plist'.

Empty the trash and restart, then see if everything is working.

No way... :( It still doesn't work. The Input Devices window's still blank. Is there a way to check if something's corrupted in pro tools folders about profire midi interface? Because the audio interface has no issue: I can hear the click, I can record, I can hear audio files...
Just tried to reinstall the profire's driver. Nothing changed.

r.

[MindDead]

Maybe I'm not phrasing my questions properly.

How do you know that HyperControl isn't working? What are you doing, exactly, and what is it that you're doing that leads you to believe it's not working? Please give me a step by step of what you're trying to do, what you're seeing and what you think is wrong.

My first question would be - did you configure the keyboard properly in the Peripherals>MIDI window?



My Peripherals window looks like this.
http://img35.imageshack.us/img35/7120/peripherals.tif

My MIDI Input looks like this. Hyper control should be working independently of MIDI, no?

http://img269.imageshack.us/img269/9595/midiinput.tif

When I push "Play" on my Axiom nothing happens. When I push "Flip/S18" nothing happens, but I do see in my Axioms LCD that my 3 tracks from my session are showing there. More info. ?

When all MIDI Inputs are checked in the MIDI Inputs window for the Axiom, the Axiom Pro seems to work as a MIDI controller, but still no Hyper Control.

I am also getting a " cannot complete operation because an access violation has occurred" error, after touching various controls on my Axiom Pro. After this error occurs, I have to use apples Force quit to get out of it.

[mdenvir]

i just had some success setting up the hypercontrol manually as if i was not in pt 8 (as per the manual)
i went to setup-> peripherals-> midi controllers-> and then set the axiom hyprcontrol as the receive and send the first row. haven't checked all functions, but transport and faders appear to be working.

[MindDead]

i just had some success setting up the hypercontrol manually as if i was not in pt 8 (as per the manual)
i went to setup-> peripherals-> midi controllers-> and then set the axiom hyprcontrol as the receive and send the first row. haven't checked all functions, but transport and faders appear to be working.

Min was set up the exact same way. You can see that in my screenshots.

Digi your welcome to email me personally to get a better dialog going if you'd prefer, I love helping.

[DigiTechSupt]

My Peripherals window looks like this.
http://img35.imageshack.us/img35/7120/peripherals.tif

My MIDI Input looks like this. Hyper control should be working independently of MIDI, no?

http://img269.imageshack.us/img269/9595/midiinput.tif

When I push "Play" on my Axiom nothing happens. When I push "Flip/S18" nothing happens, but I do see in my Axioms LCD that my 3 tracks from my session are showing there. More info. ?

When all MIDI Inputs are checked in the MIDI Inputs window for the Axiom, the Axiom Pro seems to work as a MIDI controller, but still no Hyper Control.

I am also getting a " cannot complete operation because an access violation has occurred" error, after touching various controls on my Axiom Pro. After this error occurs, I have to use apples Force quit to get out of it.

Much better - I mean, with the description. Is there a reason you didn't mention the access violations before?

I would recommend trashing preferences (per the info in the General Troubleshooting thread), including the MIDI preferences I posted a few messages back.

On the Axiom Pro, do you have (I think) preset 20 selected for Pro Tools control?

[DigiTechSupt]

i just had some success setting up the hypercontrol manually as if i was not in pt 8 (as per the manual)
i went to setup-> peripherals-> midi controllers-> and then set the axiom hyprcontrol as the receive and send the first row. haven't checked all functions, but transport and faders appear to be working.

You always need to configure it manually. I'm not sure what led you to believe you didn't, but manual configuration is necessary for proper operation, as is selecting the correct preset on the Axiom.

Is yours working properly now?

[MindDead]

Much better - I mean, with the description. Is there a reason you didn't mention the access violations before?

I would recommend trashing preferences (per the info in the General Troubleshooting thread), including the MIDI preferences I posted a few messages back.

On the Axiom Pro, do you have (I think) preset 20 selected for Pro Tools control?

I dono why I didn't mention access violations before. My bad.

I trashed everything you recommended using the handy app from http://www.jcdeshaies.com/, very nice!

On the Axiom ProTools w/ MacKeys is the #2 preset. #3 being PcKeys.

Amazing! It's working perfectly so far, no access violation yet, if I see any I will make a note of the last thing I did. TAHNK YOU!!!!!!!!!!!

[mdenvir]

thanks

[DigiTechSupt]

thanks

My attitude isn't snarky - you're reading into it.

We expect that, when we ask questions, that someone seeking assistance will answer them, so that we can understand what they're trying to do. Is that asking too much?

I would hope not.

As for asking what made you think you didn't have to manually configure it - again, it was another question to determine if our documentation is incorrect, you didn't get the necessary information with your unit or something else is amiss. We also like to think that someone that purchased a unit would read the documentation that came with it. Again - too much to ask?

The point being - if someone doesn't answer the questions, or read the documentation, how can we (meaning myself or anyone else on the DUC) assist them properly?

(I see you changed your reply - I'm going to let my reply stand to your initial post, as I think it's important that people understand the reason for the questions, and the basic things we would expect of someone before they post saying that something isn't working.)

[MindDead]

My attitude isn't snarky - you're reading into it.

We expect that, when we ask questions, that someone seeking assistance will answer them, so that we can understand what they're trying to do. Is that asking too much?

I would hope not.

As for asking what made you think you didn't have to manually configure it - again, it was another question to determine if our documentation is incorrect, you didn't get the necessary information with your unit or something else is amiss. We also like to think that someone that purchased a unit would read the documentation that came with it. Again - too much to ask?

The point being - if someone doesn't answer the questions, or read the documentation, how can we (meaning myself or anyone else on the DUC) assist them properly?

(I see you changed your reply - I'm going to let my reply stand to your initial post, as I think it's important that people understand the reason for the questions, and the basic things we would expect of someone before they post saying that something isn't working.)

Customer Suport = 1 of the hardest jobs

[DigiTechSupt]

Customer Suport = 1 of the hardest jobs

I want to just say THANK YOU for acknowledging that. It's pretty much a thankless task. :p

Really - we're only trying to help people 'help themselves'. Yes, it takes a bit more effort on the customer end, but in the long run it will save them time and frustration because they'll know how to fix problems quickly and easily - especially when they might not have access to the DUC or tech support.

[mdenvir]

i apologize if i misunderstood. have a good one.

[RoLune]

Good. I'm pleased to see how here's going. when somebody's asking is good someone else is answering.

Any good suggestions for me? :(

thank you.
r.

[theaero]

You're getting no input where? On a MIDI track? An instrument track? How do you know you're not getting input? Is MIDI Thru checked in the Options menus? What's your default MIDI thru instrument set to in Preferences>MIDI?

Please - it's important that you provide clear, specific and complete information. We can't see what you're doing or experiencing so your words on the page are all we have to work from.


Hypercontrol and midi for instrument tracks. Both nothing. Keyboard works fine outside ot PT. Keyboard shows up in PT.

Midi Thru is checked. Default is "first selected midi track"

[PostHuman]

Hi, this is MindDead but my main account won't let me post anymore! I am having the same problem as before, with the access violations once in a while when I try to enable/disable the Pro 49 in Peripherals setup.


Others are still having the problem as well. please read.

http://forums.m-audio.com/showthread.php?16202-Axiom-Pro-49-with-Pro-Tools-TDM-unstable


Can we have this thread moved to a more suitable place like the main HD OSX Mac forum, for possible help?
:mad: